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Your Worry-Free Vacation Awaits!

Updated 08.05.2021

Compass Resorts is committed to providing a clean, comfortable, and safe atmosphere where our valued guests can find themselves at the beach. However, we recommend you visit websites for The Florida Department of Health, The Centers for Disease Control and Prevention, and The World Health Organization for the most updated information regarding travel.

What is Compass Resorts doing to keep its guests safe?

  • All vacation rentals are thoroughly and professionally cleaned between each stay.
  • Vacation rental accommodations are only released for guest check-ins after a rigorous inspection process.
  • Increased frequency of cleaning at our front desks and offices.

Our “Worry-Free” Policy Exceptions

Sometimes the unexpected happens. That’s why we have implemented our “Worry-Free” rental policy exception. These are amendments to our normal vacation rental policies to allow you to continue planning your vacation with peace of mind.

If you have purchased the Generali Travel Insurance policy offered by Compass Resorts and would like to know more, please contact Generali Global Assistance at 866-999-4018 or visit their website.

How is the “Worry-Free” Policy Exception different from the regular rental policies?

Our regular rental policies allow changes without a penalty only if those changes are made before the final payment is due. Through the “Worry-Free” rental policy exception, reservations are allowed to be suspended after the final payment is due, giving you a credit that can be used to replan your vacation should something arise.

What are the criteria for rental policy exception eligibility?

To be eligible for a “Worry-Free” rental policy exception, your arrival date must be before December 31st, 2021 and the need to use the policy must be based on pandemic-related issues and concerns, including but not limited to: 

  • Contracting the virus 
  • Exposure to a COVID-19 positive person(s)
  • New local, state, or federal restrictions that make travel to and from Florida (the state as a whole, or Okaloosa and Walton Counties in particular) prohibited or if travel to Florida requires self-quarantining

The criteria is based on the honor system. We trust that guests who are experiencing extenuating circumstances to let us know about their situation. We are committed to being flexible based on our guests' needs. 

What does it mean to "Suspend" my reservation?

A suspended reservation is a reservation that is temporarily canceled, allowing all payments made (not including Travel Insurance) to be held as a credit toward a future reservation. This credit can be used to re-book for any available dates within 12 months of the suspension date. If the new reservation exceeds the cost of the credit, you are responsible for paying the difference.

For additional information, please contact Compass Resorts directly at 850.269.1005. Our Customer Contact Center is open daily to assist you. Please note that wait times are longer than usual due to increased call volumes related to COVID-19 inquiries. We appreciate your patience.