13 Mar 2020
Compass Resorts is committed to providing a clean, comfortable, and safe atmosphere where our valued guests can find themselves at the beach.
The outbreak of Novel Coronavirus (COVID-19) is an unprecedented situation. We are keeping a close eye on the situation through announcements from the CDC, WHO, and Florida Department of Health. We’re following the recommendations of these entities regarding our approach to business. We’re reaching out today to share what actions we’re taking to ensure a safe and comfortable experience.
The Compass Standard
Compass Resorts prides itself on maintaining high standards of cleanliness. Our entire staff is taking great care to ensure everything you touch during your visit is kept sanitary and safe. In addition to our usual standards, we’ve taken steps to further intensify our cleaning and sanitization procedures in accordance with recommendations from the WHO, CDC, and Florida Department of Health to prevent the spread of COVID-19.
At Our Properties
Property cleaners at each location have increased the frequency of the cleaning and sanitization of commonly contacted items and areas around our properties. This includes high touch surfaces such as door handles, public area computers, furniture, service items, elevator doors and buttons, and fitness center equipment around the resort and property.
At Our Offices
Our front desks have also increased cleaning frequency to thoroughly sanitize other common use items. This includes key cards, desktops, public use pens, telephones, and after-hours check in boxes.
In Our Vacation Rentals
All rental accommodations are thoroughly and professionally cleaned and inspected prior to guests checking in. Our usual techniques for cleaning and disinfecting surfaces (including high-touch surfaces like television remotes, telephones, doorknobs, locks, latches, and light switches) have been boosted to help ensure the most hygienic environment possible.
We are working diligently to take precautions as recommended by health authorities. Our goal is to ensure the health and safety of our guests, employees, and vacation rental owners. To give our guests peace of mind during this ever-changing situation, we have implemented a “Vacation Continuation” Policy, which allows eligible reservations to be modified without penalty.
For the most up-to-date information regarding travel restrictions and policy changes related to the COVID-19 outbreak, please visit www.CompassResorts.com/COVID-19-status-report.